Delivery

ORDERING 

All products on www.onebyoneldn.com are in stock and available for order. Occasionally, a product came be oversold, in this event, orders are fulfilled in the order in which they are received. Please note that items in your shopping cart are not reserved and processed orders are subject to payment acceptance and availability.

Please be aware that we aim to ship orders as soon as possible, but this may not necessarily be the same day as the order is placed.Please allow 2-3 working days for your order to be fully processed. You should receive an email confirming your order shortly after you have placed it. If you don’t receive this email, please check your spam folder.

ORDER TRACKING

Tracking numbers are provided for all international orders. For an up-to-date status of your order, you can enter the tracking number which will be provide to you via email on receipt of your purchase.

INTERNATIONAL ORDERS

International customers may incur import duty and tax charges. It is recommended to contact your local customs authority to determine the landed price prior to purchase completion. International credit cards will be charged in accordance with applicable exchange rate on the day your card issuer processes the transaction.

RETURNS & EXCHANGES

PLEASE SEND YOUR RETURNS / EXCHANGES TO:

ONE BY ONE STORE
70 BERWICK STREET
SOHO
LONDON
W1F 8TA

One By One offers free returns on all UK orders. Returns must be received within 14 days of you receiving your order.  All products must be returned in the original condition, unused and without any tags removed. Products which are returned damaged, worn or altered may not be accepted and may be sent back to customer.

Returned items are eligible only for refund, please be aware refunds can take up to 7 working days for your account to be credited. All items sold at a discounted price will be considered as final sale and are non returnable. All returns and exchanges must be accompanied by a receipt or order number.  One By One reserves the right to refuse any returns at any time.