If you’re not completely happy with your purchase, please let us know why so we can try to make sure you’re not disappointed again.If for any reason you need to return an unwanted item, simply post your purchase back to us within 14 days of receipt. We will only offer a refund providing the goods are in perfect condition and have all their original labelling and packaging.

If you believe your garment/accessory is faulty please contact us on so we can swiftly deal with the issue.

Under these circumstances, the shipping cost of the replacement where items are missing, or the return shipment where an incorrect or faulty item has been received will be covered by One By One.

We offer no return or exchange on Undergarments or swimwear. Household items or lifestyle accessories such as towels, magazines, headwear and jewellery is only exchangeable if there is a fault with this item therefor we won’t offer returns on these products.

One By One
70 Berwick Street
w1f 8ta.